Terms of Service

1. General
By accessing or purchasing from Lainey’s Chilli Oil, you agree to these Terms of Service. These terms apply to all website visitors, customers, and others who interact with our store.

2. Products & Availability
We make every effort to ensure our products are described accurately and are in stock. However, we reserve the right to change product descriptions, prices, and availability at any time without notice.

3. Orders & Payments

All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

Payment must be made in full before orders are dispatched.

We accept payment through approved payment gateways listed at checkout.

4. Shipping & Delivery

Delivery times are estimates only and may vary depending on your location.

We are not responsible for delays caused by postal or courier services.

Shipping costs will be displayed at checkout before you confirm your order.

5. Refunds & Returns

Due to the perishable nature of our chilli oil products, we cannot accept returns for change of mind.

If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery with photos and your order number so we can arrange a replacement or refund.

6. Allergies & Dietary Information
Our chilli oil contains certain ingredients (e.g., chillies, spices, oils) which may be allergens for some individuals. Full ingredient lists are provided on product labels and on our website. Customers are responsible for checking ingredients before purchase.

7. Website Use
You agree not to misuse our website, engage in illegal activities, or attempt to interfere with its security or functionality.

8. Intellectual Property
All content on this website, including text, images, and recipes, is owned by Lainey’s Chilli Oil and may not be reproduced without permission.

9. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately when posted on the website.

Contact Us
If you have questions about these Terms of Service, please contact us at: info@laineysfoods.com